FAQs

Buyer FAQs

What does a voucher cost to purchase?
Will I get emailed a copy of the voucher?
I've lost my voucher, can I get another copy?
What are the Terms & Conditions of the gift voucher?
I can’t find the business I am looking for, what should I do?
What does this field mean?
What does a voucher cost to purchase?

You pay a small processing fee of $2.95 on top of the voucher value of your choice. The Seller may elect to pass on the credit processing fee of 1.5%, in which case, this will also be added on depending on the seller.

Will I get emailed a copy of the voucher?

As the purchaser, yes you will be emailed a copy of the gift voucher instantly with your receipt.

If you enter your own email address as the recipient to present the gift in person, you will receive the gift recipient email as well. This allows you to print the gift voucher and give at a later time.

If you enter your gift recipient’s email address on the order, they will receive the voucher instantly. So ensure you want them to receive the voucher on purchase and not at a later time.

I've lost my voucher, can I get another copy?

You will need to complete the support form on the Contact Us page, and select “Lost Voucher” in the drop down menu. Vouchie will then get in touch with you to start the recovery process. This includes alerting the business to check whether it had been redeemed or to allow them to manage the redemption under their own terms and conditions.

What are the Terms & Conditions of the gift voucher?

Each business should have terms and conditions listed on their voucher page. If they do not, it is recommended you contact the business to enquire about any condition not presented either on the voucher or on the voucher page.

I can’t find the business I am looking for, what should I do?

You can suggest a business by completing the support form on the Contact Us page, and select “Suggest a Business” in the drop down menu. Vouchie will then contact the business and get them on board!

What does this field mean?

Each voucher has a variety of fields that need to be completed by the purchaser when purchasing a gift voucher:

  • To – The name of the person receiving the gift voucher. This name will appear on the gift voucher in the “To” field.
  • From – The name of the person giving the gift voucher. This name will appear on the gift voucher in the “From” field.
  • Recipient Email – The gift voucher will be sent to this email address. This email address will not appear on the gift voucher. You could enter the recipient’s email address, for them to receive the gift voucher instantly; or you could enter in your email address, to receive the gift voucher now and give to the recipient in person at a later date, eg. in 5 days time on their birthday.
  • Message – A message from the sender to the recipient. For most gift vouchers, this message will appear on the gift voucher. For some businesses, they don’t display the message on their gift voucher. This is outlined via the sample gift voucher which appears on each business listing. In all cases, the message to the recipient will be included in the email the recipient receives with the gift voucher. Maximum of 200 characters.

Seller FAQs

How much money will my business receive?
How and when will I receive the money from the customer?
How will I know when a gift voucher has been purchased on Vouchie?
Does Vouchie offer QR codes for easy gift voucher redemption?
Can I redeem a gift voucher online?
Can I use my existing gift voucher graphic?
I don’t have a gift voucher graphic, what should I do?
How will it work with my current voucher system?
What about GST?
How do you deal with voucher tampering?
What if a voucher is purchased with a stolen credit card number?
How much money will my business receive?

Your business will receive 100% of the gift voucher value. (see terms for credit fee conditions)

How and when will I receive the money from the customer?

After a customer has bought a gift voucher on Vouchie, it will be processed within seven days and the voucher value will be transferred to your bank account.

How will I know when a gift voucher has been purchased on Vouchie?

You will receive an email as soon as a voucher has been purchased. It will contain the voucher value and customer details and an identical copy of the voucher pdf.

Does Vouchie offer QR codes for easy gift voucher redemption?

Yes! Each gift voucher purchased from Vouchie will have a unique QR code on it. When scanned, it will take you to your dedicated vendor account, where you will be able to easily redeem that gift voucher.

Can I redeem a gift voucher online?

Yes! You will be set up with a dedicated vendor account. When logged into this account, you will be able to see all the gift vouchers purchased for your business. You can browse to find the gift voucher and redeem it by a click of a button.

Alternatively, you can scan the QR code on the gift voucher and redeem the gift voucher this way.

Can I use my existing gift voucher graphic?

Yes. Upon sign up, under the “Do you have an existing voucher graphic?” question, select “Yes” and you can upload your own design.

I don’t have a gift voucher graphic, what should I do?

We can create a gift voucher graphic for you. Upon sign up, under the “Do you have an existing voucher graphic?” question, select “No” and Vouchie will get in contact with you to discuss creation of a voucher graphic.

How will it work with my current voucher system?

The system generates a unique number set to each voucher purchased. You can enter this number into your POS as a sale or run a parallel system to record voucher details for staff to reconcile against.

If you currently use bar code gift cards, this system is probably not for you, again, we would recommend a parallel record keeping system.

What about GST?

A voucher sale is not actually a provision of a good or service, so therefore it doesn’t realise the GST until it is redeemed. The GST Vouchie pays is on the service it provides in the $2.95 fee it charges the purchaser.

An example, someone purchases a $100 voucher from Vouchie for a restaurant, they pay $100 for the voucher (BAS excluded), they pay the $2.95 fee (which includes GST). Vouchie gives the restaurant the $100 in full, the purchaser redeems the voucher on a GST inclusive bill after enjoying their meal at the restaurant.

More info: ATO GST & GIft Vouchers

How do you deal with voucher tampering?

On Voucher purchase, we (Vouchie), the business owners, and the recipient, all receive an exact copy of the voucher. Businesses should cross reference the Voucher ID, with their own record of the voucher details before redeeming at Point of Sale. Vouchie is not liable for any losses incurred by the business for redeeming a voucher that has had voucher details tampered with.

What if a voucher is purchased with a stolen credit card number?

In order to prevent our businesses from losses from a voucher being purchased by a stolen credit card, Vouchie will contact the voucher purchaser when the amount is excessive or there are other suspicious indicators on the purchase. The purchaser will be contacted via the phone number and email address provided by the purchaser on voucher purchase.

Any suspicious voucher purchases over $100 will be alerted to the business owner with the voucher ID. The business should not redeem this voucher if presented at their point of sale. Vouchie will not pass on the funds taken on suspicious voucher purchasers until confirmed as legitimate with the purchaser.

The business owner is also encouraged to contact any purchaser of a voucher where they feel the purchase may be suspicious. Vouchie is not liable for any losses incurred by the business due to a voucher being purchased with a stolen credit card.

Free Trial FAQs

How long is the free trial period?
What does the trial cover?
Can I use my own gift voucher graphic during the trial period?
What happens at the end of the trial period?
The trial is free, so why do you need my credit card details?
How do I cancel the trial?
How long is the free trial period?

The free trial period runs for 90 days. After this, the free trial will be over.

What does the trial cover?
  • You’ll get your business listed in the Vouchie directory with a gift voucher ready for customers to purchase.
  • You’ll be able to redeem gift vouchers online, or with a QR code, by logging into Vouchie with your dedicated vendor account.
  • You’ll be able to print voucher reports outlining gift vouchers that have been purchased, redeemed and expired.
Can I use my own gift voucher graphic during the trial period?

Yes, you can supply us with your gift voucher graphic and we will use this to create your Vouchie gift voucher.

If you don’t have a gift voucher graphic, we can create one for you.

What happens at the end of the trial period?

You will be switched over to a subscription membership, charged either monthly or annually, depending on what you selected on sign up.

The trial is free, so why do you need my credit card details?

At the end of the trial period, your credit card will be debited the subscription amount you specified on sign up.

How do I cancel the trial?

You can opt out at any point during the 90 days by emailing support@vouchie.com.au. Once you cancel your subscription, your business will no longer be listed on the Vouchie directory and customers will no longer be able to purchase gift vouchers.

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